Shipping Policy, Return Policy
The Secret Place creative beauty supply shop’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 days, depending on the quantity ordered.
Your order will be created and shipped Mondays through Saturdays. Orders of one to five items, in one order, will be processed within 5 days, because they are handmade with love. All large orders, and group orders, there will be a delay. I will contact you by phone and email.
Shipping rates and delivery estimates
Shipment method |
Estimated delivery time |
Shipment cost |
USPS |
3-5 business days |
8.00 |
The Secret Place, creative beauty supply shop
15314 Detroit Avenue, Suite 129, Lakewood, Ohio 44107
Customs, duties, and taxes
The Secret Place, LLC., is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
The Secret Place, LLC., is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns Policy
Please contact The Secret Place, LLC., to request a refund or exchange. Our contact information is listed below. Thank you for your cooperation.
For more information, email support at: friends@modishsquad.com or our help center at: 216-762-0911.