Shipping Policy, Return Policy

The Secret Place creative beauty supply shop’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 days, depending on the quantity ordered. 

Your order will be created and shipped Mondays through Saturdays. Orders of one to five items, in one order,  will be processed within 5 days, because they are handmade with love. All large orders, and  group orders, there will be a delay. I will contact you by phone and email.

Shipping rates and delivery estimates

Shipment method

Estimated delivery time

Shipment cost


3-5 business days


The Secret Place, creative beauty supply shop

15314 Detroit Avenue, Suite 129, Lakewood, Ohio 44107

Customs, duties, and taxes

The Secret Place, LLC., is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


The Secret Place, LLC., is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Please contact The Secret Place, LLC., to request a refund or exchange. Our contact information is listed below. Thank you for your cooperation. 

For more information, email support at: or our help center at: 216-762-0911.